Return Policy


Returns and Claims
Check your order immediately and thoroughly upon receipt. Shortages, overages, incorrect or damaged merchandise must be reported within 24 hours of receipt for fresh flower orders and within 48 hours of receipt for supply orders. All products must be returned to Mt. Eden to receive credit.

Returns will not be accepted without prior authorization from Mt. Eden Floral Co. Return authorization is issued by the store where the product was purchased. Seasonal and holiday merchandise is not returnable. All returns must be accompanied by a receipt. A 15% restocking charge will be assessed on all floral supply returns unless the merchandise is defective or Mt. Eden made an error filling the order.

Store Credit will be issued for authorized returns. Mt. Eden does not issue cash, check, or credit card refunds. All credits must be used within 6 months.