F.A.Q.
Mt. Eden Floral Co. is a wholesale flower and supply store. Our customers include: florists, event planners, caterers, restaurants, boutiques, interior decorators, visual merchandisers, churches, schools, and more. We ask customers to register as a Mt. Eden customer or display a current SFFM (San Francisco Flower Mart) badge in order to make purchases.
Complete and sign the new customer registration form, and submit the form with a copy of your valid resale or business license. Our team will review your documents and provide you with a unique customer account number if you meet the customer requirements. The process may take one to two business days. There is no fee to register as a Mt. Eden customer. You can also start your account at any of our stores, just bring the documents with you and one of our staff members can assist you with your new account.
To view price info and access other features of the website, you must request a website login. Website logins are available to existing Mt. Eden Floral customers only.
You must notify your salesperson within 24 hours of the receipt of the flowers. All flowers must be returned in order to receive a credit memo. We do not offer cash, check, or credit card refunds.
Yes! We have our own fleet of trucks that run delivery routes throughout the Bay Area, Sacramento, down to Santa Cruz, and through Central California as far south as Fresno. There is a $100 minimum order (fresh and supplies combined) for delivery by Mt. Eden truck. Take look at our delivery route schedule. *Schedule subject to change during holiday periods*
We ship via FedEx and UPS. Shipping charges vary by package weight, size, and destination. Please note, some items are only available in store or via delivery by Mt. Eden truck due to: size, agriculture restrictions, etc.
We ship via FedEx and UPS. Shipping charges vary by package weight, size, and destination. Please note, some items are only available in store or via delivery by Mt. Eden truck due to: size, agriculture restrictions, etc.
Yes, there is a nominal delivery charge. Charges may vary according to distance. To find out the delivery charge to your area, please email us at: info@mteden.com or call: 408-213-5777
Yes. The minimum purchase amount is $15 for fresh and supply product combined. If your order is being shipped or delivered, there are additional minimums:
Minimum order shipped via UPS or FedEx is $50.00. Orders less than $50.00 will have a $5.00 handling charge.
Minimum order delivered by Mt. Eden truck: $100.00.
Minimum order shipped via UPS or FedEx is $50.00. Orders less than $50.00 will have a $5.00 handling charge.
Minimum order delivered by Mt. Eden truck: $100.00.
Due to price fluctuations for fresh flowers, prices will be confirmed by your sales person at the time the order is placed.
Yes, many of our floral supply and event decor items feature special case pricing. Contact your sales person for more info. If you are shopping at one of our stores, look for the case pricing information on the item price sticker.
Special orders can be placed specifying flower varieties, colors, quantities, and delivery date. Special orders should be placed at least 10 days in advance of the delivery or pick up date. This allows us time to order specific flower varieties from our growers. (If you cannot place the order 10 days in advance, contact your sales person as soon as possible and we will do our best to accommodate you.) A 50% deposit may be required on large special orders.
If you email or fax your order, please confirm that we have received your order and verify pricing. Orders must be confirmed by a Mt. Eden sales person. (If you don't have a sales representative yet, call (408) 213-5777 and we will help to get you started!) Please note, fresh flowers are a perishable and agricultural product. Weather, transportation, and inspections can all cause product cancellations or delays. If your order can not be filled, your sales person will contact you to discuss substitutions.
If you email or fax your order, please confirm that we have received your order and verify pricing. Orders must be confirmed by a Mt. Eden sales person. (If you don't have a sales representative yet, call (408) 213-5777 and we will help to get you started!) Please note, fresh flowers are a perishable and agricultural product. Weather, transportation, and inspections can all cause product cancellations or delays. If your order can not be filled, your sales person will contact you to discuss substitutions.
In addition to saving time on ordering your everyday products, a standing order locks in your pricing for the entire year, including major holidays such as Valentine's Day. You will receive consistent, top quality product every week. Standing orders have priority over other orders: standing orders will be filled first when availability is limited. Contact your sales person for pricing, policies, and information about the weekly delivery schedule.
